At Indoor Plant House, we carefully pack and inspect every product before dispatch to ensure it reaches you safely. However, sometimes products may be damaged during courier transportation. Please read the following Return & Refund Policy carefully.
1. Damaged Products During Delivery
If your product is damaged while being delivered by the courier, you may be eligible for a refund or replacement.
To claim a refund or replacement:
- Please check the product carefully in front of the delivery person before accepting the delivery.
- We strongly recommend recording a video while opening and checking the package.
- If you notice any damage, take clear photos/videos showing the product and the packaging.
- Please inform us as soon as possible after receiving the package and provide the photos/videos as proof.
- Without sufficient photo/video evidence, we may not be able to process a damage-related refund or replacement.
Important: Once the delivery is accepted without checking the product, we may not be responsible for damage that occurred during transportation.
2. Return Policy
Returns are accepted only in cases where:
- The product was damaged during courier delivery.
- The wrong product was delivered.
- The delivered product is significantly different from the product that was ordered.
The return request must be made within 24 hours of receiving the product.
For plants, minor differences in leaf size, shape, color, or appearance are natural and may not be considered a valid reason for return.
3. Refund Policy
If your refund request is approved, the refund amount will depend on the specific situation.
Refunds may be provided when:
- The product is damaged during delivery and the damage is verified.
- We delivered the wrong product.
- We are unable to provide a suitable replacement for an approved return.
Depending on the payment method, the refund may take some time to reach your account.
4. Replacement
Where possible, we may offer a replacement instead of a refund.
If the same product is unavailable, we may offer an alternative product or provide a refund, depending on the circumstances.
5. Products That Cannot Be Returned
The following situations generally do not qualify for a return or refund:
- Change of mind after receiving the product.
- Failure to check the product before accepting delivery.
- Damage caused by the customer after receiving the product.
- Improper care or handling of plants after delivery.
- Natural changes in plants, such as minor leaf damage, color variation, or growth differences.
- Products that have been used, modified, or damaged after delivery.
6. How to Request a Return or Refund
To request a return or refund, please contact us with:
- Your order number.
- Your name and contact number.
- Clear photos of the product.
- A video of the unboxing/checking process, if available.
- A brief description of the issue.
Our team will review the information and let you know whether the request is eligible for a refund or replacement.
7. Important Note for Plant Orders
Plants are living products and may naturally vary in size, shape, leaf color, and appearance. Some minor changes may also occur due to transportation, temperature, sunlight, or handling.
Therefore, minor natural variations are not considered product damage.
However, if a plant is seriously damaged during courier transportation, please provide photo/video evidence immediately after receiving the package so that we can review your claim.
8. Contact Us
If you have any questions regarding returns or refunds, please contact us as soon as possible after receiving your order.
Indoor Plant House
A little nature makes a good home.